Frequently Asked Questions

If your order hasn't arrived and you're getting worried, just contact us and we will be happy to chase it up for you.

The first thing to do is not worry, just send us your order number and a photo of the damage and send it to hello@gift.monster and then once we have received proof we will send a new one out to you!

Here at Gift Monster, we're confident that you'll love your item - in fact we're so confident that we probably don't even need to offer a return policy!

However, if for any reason you're not completely satisfied with your purchase then don't worry - just send it back to us within 30 days of purchase, in its original condition of course, and we'll offer a full refund or replacement, no quibbles. We'll even fully refund all the P&P costs - you just need to message us first to sort out the return. How much easier could it be?!

See further information in our Terms & Conditions here

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